Effective Date: 10/14/2014BigTime Software places a strong emphasis on respecting and protecting the privacy of our customers. We want you to feel comfortable and confident when using our Web site and software, so we’ve outlined following principles that govern our privacy policies online and in our software. Throughout this policy, we refer to BigTime Software as “the Company,” and to information that personally identifies you as “personal information”. WE PROTECT YOUR PRIVATE INFORMATIONAny personal information we collect is protected from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use internal resources and periodic external audits to review our security procedures. Our employees are trained and required to safeguard your information. Tell me more. How We Maintain Your Confidential Information We protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us using SSL Encryption. WE TELL YOU HOW WE USE YOUR INFORMATIONWhen we ask you for information, we’ll tell you how that information will be used. If you order a product or register for a service from us, we will ask you for your name and contact information such as mailing address, phone number, and e-mail address. 1. We do not sell or rent your personal information to anyone. 2. We do not share your personal information with anyone outside of the Company for promotional and/or marketing use. 3. We do not store any credit card/banking information permanently on our site. We may use the contact information we collect for the purpose of calling or emailing you about the products or services you’ve registered to review, or for general technical support. We’ll also use your name and email address to register you with the site. When you purchase software/services, we collect contact information from you as well (e.g. – credit card information to process any payments you wish to make over our web site), but none of this information is used by outside marketing firms. WE DISCLOSE OUR RELATIONSHIP TO THIRD PARTIESWe have limited relationships with third parties to assist us in servicing you, for example, by providing a local consultant or developer who is familiar with our line of products. These service providers are contractually required to maintain the confidentiality of the information we provide them. We clearly identify partner services and sites. When you request any of these products or services, you are permitting us to provide your personal information to the partner to fulfill your request. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena or search warrant. VeriSIGN Inc. We use VERISIGN (a third party credit card merchant service) to process credit card payments. At no time is your credit card information stored on our site, and we maintain only a transaction code (provided by verisign as an electronic receipt from credit card authorizations). Citrix Online Our LIVE Support service is provided by Citrix Online (we ask you for a name when you request live support, but only to make the service more personal for you). Like all other service providers that we use (e.g. – shipping companies to fulfill customer orders) they will not use your information for any reason other than what we have contracted them to do. Business Transitions In the event BigTime Software, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or
a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified by a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information. WE TELL YOU HOW WE USE WEB TECHNOLOGIESLike many Web sites, we use technology, such as cookies, that allow us to make your visit to our Web site easier by recognizing you when you return and help to provide you with a customized experience. These cookies do collect personal information,however they never transmit this information to third parties and no third parties will place cookies on your system when you visit our web site. In addition, page usage data is anonymous (we don’t link it back to your PII). WE GIVE YOU CHOICE, AND WE GIVE YOU CONTROLRegistered customers may receive email updates, and registered guests may receive email queries or follow up calls. However, if you don’t want us to contact you for promotional purposes, you can tell us when you provide the information. You can also opt out of any email communications we send by clicking the OPT OUT link at the bottom of the communication. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices). If you have already chosen to receive these marketing contacts and want to opt out of receiving them in the future you may also send an email request to privacy@BigTime.netYou can update or correct your contact information relating to your website account by using our Support/Login Web pages. You can also send an email to us at privacy@BigTime.net to update, correct or delete personal information you have submitted to our site.BigTime Software and the TrustE WEB PRIVACY SEALBigTime Software, Inc is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.BigTime.net. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact privacy@BigTime.net If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at https://feedback-form.truste.com/watchdog/request TRUSTe will then serve as a liaison with us to resolve your concerns. The TRUSTe program only covers information that is collected through this Web site, and does not cover information that may be collected through any software downloaded from this Web site.YOU CAN CONTACT US If you have privacy-related questions that are not addressed here, please contact our support team or write us at: Privacy Team, BigTime Software, Inc, 1 South Wacker, Chicago, IL 60606.If we make material changes to any of our privacy practices, we will update our statement and post a prominent notice on our site 30 days before they take effect.COPYRIGHTBigTime and BigTime Server among others, are trademarks or service marks of BigTime Software, Inc.
BigTime Software, Inc. 1 South Wacker, Suite 2920 Chicago, IL 60606 We will do our best to process returns quickly. Please allow 30 days for processing. Refunds will be credited to the original purchasing credit card account number only.