Terms of Service & Privacy Policy
Effective Date: 10/14/2014
BigTime Software places a strong emphasis on respecting and protecting the privacy of our customers. We want you to feel comfortable and confident when using our Web site and software, so we’ve outlined following principles that govern our privacy policies online and in our software. Throughout this policy, we refer to BigTime Software as “the Company,” and to information that personally identifies you as “personal information”.
WE PROTECT YOUR PRIVATE INFORMATION
Any personal information we collect is protected from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use internal resources and periodic external audits to review our security procedures. Our employees are trained and required to safeguard your information. Tell me more.
How We Maintain Your Confidential Information
We protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us using SSL Encryption.
WE TELL YOU HOW WE USE YOUR INFORMATION
When we ask you for information, we’ll tell you how that information will be used. If you order a product or register for a service from us, we will ask you for your name and contact information such as mailing address, phone number, and e-mail address.
1. We do not sell or rent your personal information to anyone.
2. We do not share your personal information with anyone outside of the Company for promotional and/or marketing use.
3. We do not store any credit card/banking information permanently on our site.
We may use the contact information we collect for the purpose of calling or emailing you about the products or services you’ve registered to review, or for general technical support. We’ll also use your name and email address to register you with the site. When you purchase software/services, we collect contact information from you as well (e.g. – credit card information to process any payments you wish to make over our web site), but none of this information is used by outside marketing firms.
WE DISCLOSE OUR RELATIONSHIP TO THIRD PARTIES
We have limited relationships with third parties to assist us in servicing you, for example, by providing a local consultant or developer who is familiar with our line of products. These service providers are contractually required to maintain the confidentiality of the information we provide them. We clearly identify partner services and sites. When you request any of these products or services, you are permitting us to provide your personal information to the partner to fulfill your request.
We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena or search warrant.
VeriSIGN Inc.
We use VERISIGN (a third party credit card merchant service) to process credit card payments. At no time is your credit card information stored on our site, and we maintain only a transaction code (provided by verisign as an electronic receipt from credit card authorizations).
Citrix Online
Our LIVE Support service is provided by Citrix Online (we ask you for a name when you request live support, but only to make the service more personal for you). Like all other service providers that we use (e.g. – shipping companies to fulfill customer orders) they will not use your information for any reason other than what we have contracted them to do.
Business Transitions
In the event BigTime Software, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or
a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified by a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
WE TELL YOU HOW WE USE WEB TECHNOLOGIES
Like many Web sites, we use technology, such as cookies, that allow us to make your visit to our Web site easier by recognizing you when you return and help to provide you with a customized experience. These cookies do collect personal information,however they never transmit this information to third parties and no third parties will place cookies on your system when you visit our web site. In addition, page usage data is anonymous (we don’t link it back to your PII).
WE GIVE YOU CHOICE, AND WE GIVE YOU CONTROL
Registered customers may receive email updates, and registered guests may receive email queries or follow up calls. However, if you don’t want us to contact you for promotional purposes, you can tell us when you provide the information. You can also opt out of any email communications we send by clicking the OPT OUT link at the bottom of the communication. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices). If you have already chosen to receive these marketing contacts and want to opt out of receiving them in the future you may also send an email request to [email protected]
You can update or correct your contact information relating to your website account by using our Support/Login Web pages. You can also send an email to us at [email protected] to update, correct or delete personal information you have submitted to our site.
BigTime Software and the TrustE WEB PRIVACY SEAL
BigTime Software, Inc is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.BigTime.net. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact [email protected] If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at https://feedback-form.truste.com/watchdog/request TRUSTe will then serve as a liaison with us to resolve your concerns.
The TRUSTe program only covers information that is collected through this Web site, and does not cover information that may be collected through any software downloaded from this Web site.
YOU CAN CONTACT US
If you have privacy-related questions that are not addressed here, please contact our support team or write us at: Privacy Team, BigTime Software, Inc, 1 South Wacker, Chicago, IL 60606.
If we make material changes to any of our privacy practices, we will update our statement and post a prominent notice on our site 30 days before they take effect.
COPYRIGHT
BigTime and BigTime Server among others, are trademarks or service marks of BigTime Software, Inc.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Intuit, Quicken, QuickBooks, and QuickBooks Pro are registered trademarks and/or registered service marks of Intuit Inc., or one of its subsidiaries, in the United States and other countries. BackOffice, Microsoft, Microsoft Internet Explorer, Microsoft Office, .Net logo, Outlook, Windows, Windows logo, and/or other Microsoft products referenced herein are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries.
WEBSITE TERMS OF USE
Be sure to read the Terms of Service below, as they cover the terms and conditions that apply to your use of the BigTime.net site, including any content or services accessible through such site (referred to as the “Service”). BigTime Software may change the Terms of Service from time to time. By continuing to use the Service following such modifications, you agree to be bound by such modifications to the Terms of Service. The use by you of any content or services accessible through the Service may be subject to your acceptance of separate agreements with BigTime Software or third parties.
General Terms and Conditions
You agree that use of the Service, including any applets, software, content and services accessible therein, is entirely at your own risk. The service is provided “as is,” without warranty of any kind, either express or implied, and BigTime Software and its suppliers disclaim any and all warranties, including, but not limited to: (1) any warranties concerning access to the service, the availability, accuracy, usefulness of content, products or services and (2) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose. BigTime Software does not warrant that the service is free from bugs, viruses, errors, or other program limitations nor does BigTime Software warrant access to the Internet or to any other service or content through the service. The entire liability of BigTime Software and its representatives (as defined below) for any reason shall be limited to the amount paid by the customer for the related services or content purchased from BigTime Software, its authorized reseller or its service providers. To the maximum extent permitted by applicable law, BigTime Software and its subsidiaries, affiliates, licensors, participating financial institutions, third-party content or service providers, distributors, dealers or suppliers (“representatives”) are not liable for any indirect, special, incidental, or consequential damages (including, but not limited to: damages for loss of business, loss of profits or investment, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if BigTime Software or its representatives have been advised of the possibility of such damages, and even if a remedy set forth herein is found to have failed of its essential purpose. Some states do not allow the limitation and/or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. The limitations of damages set forth above are fundamental elements of the basis of the bargain between BigTime Software and you. BigTime Software would not be able to have provided this service to you without such limitations.
BigTime Software is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing at this Web site, and is the copyright owner or licensee of the content and/or information on this Web site including but not limited to any screens appearing at the site. You may not download and/or save a copy of any of the screens except as otherwise provided in these Terms of Service, for any purpose. However, you may print a copy of the information on this site for your personal use or records. If you make other use of this site, except as otherwise provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to penalties. BigTime Software does not grant any license or other authorization to any user of its trademarks, registered trademarks, service marks, or other copyrightable material or other intellectual property, by placing them on this Web site.
BigTime Software reserves the right, without prior notice, to change any information on this Service, including but not limited to, the features, services or other information. Clicking on certain links within this Web site might take you to other Web sites for which BigTime Software assumes no responsibility of any kind for the content availability or otherwise. (See “Third-Party Links From and To Service” below.) The content presented at this site may vary depending upon your browser limitations.
Third Party Links From and To Service
You acknowledge and agree that BigTime Software has no responsibility for the accuracy or availability of information or services provided by third party linked sites. Links to such sites do not constitute an endorsement by BigTime Software of such sites or the content, services, products, advertising or other materials presented on such sites.
Information in the many Web pages that are linked to the Service comes from a variety of sources. Some of this information comes from official BigTime Software licensees, but some may come from unofficial or unaffiliated organizations and individuals, both internal and external to BigTime Software. BigTime Software does not author, edit, or monitor these unofficial pages or links. You acknowledge and agree that BigTime Software shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, services, products advertising or other materials available on such sites.
Other Information If you wish to make purchases through the Service, you may be asked by the merchant or information or service provider from whom you are making the purchase to supply certain information, including credit card or other payment mechanism information. You agree not to hold BigTime Software liable for any loss or damage of any sort incurred as a result of any such dealings with any merchant or information or service provider through the Service. You agree that all information you provide any merchant or information or service provider through the Service for purposes of making purchases will be accurate, complete and current. The merchants and information and service providers offering merchandise, information and services through the Service set their own prices and may change prices or institute new prices at any time. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You also will be responsible for paying any applicable taxes relating to purchases through the Service.
Miscellaneous
The Terms of Service and the relationship between you and BigTime Software shall be governed by the laws of the State of Illinois. You and BigTime Software agree to submit to the personal and exclusive jurisdiction of the courts located within the state of Illinois.
The failure of BigTime Software to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.
By accessing and using this page you agree to the Terms of Service.
BigTime® Return Policy (upon purchase)
BigTime Software, Inc will fully refund most items as long as we receive the returned item within 30 days of purchase (the date your copy of BigTime was ordered).
All returns, exchanges and price adjustments must be made in the country of original purchase. Refunds are only available for software and hardware purchases. Delivery, installation and other fees for services performed are nonrefundable after the service has been completed. User Manuals, Training, Support and Maintenance Contracts are non-refundable. Online subscription services are also non-refundable.
Returning items by mail
Follow the simple directions below to make your return or exchange by mail.
1. Include all original packing materials and accessories with the product to avoid any additional fees.
2. Include the return label (if included in the original shipment) with your product and indicate reason for return. We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for all freight charges (both initial product shipment and return shipment). Shipping/handling fees are not refundable. Items received past the return period will not be processed. Only items purchased from BigTime Software, Inc are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address when your return is accepted. No returns received after 30 days will be accepted without prior written consent from your BigTime Software sales associate.
3. Ship items to:
BigTime Software, Inc. 1 South Wacker, Suite 2920 Chicago, IL 60606
We will do our best to process returns quickly. Please allow 30 days for processing. Refunds will be credited to the original purchasing credit card account number only.
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