Live Support? Don’t forget your invite.

The live support center allows BigTime IQ customers to connect directly with our customer service engineers, but we need to get an engineer teed up for you first. So, you won’t be able to connect with support unless you contact us first via phone (1-866-BIGTIME) and are asked to join a session by one of our team members.

Ready to get Started?

Your support team member will tell you which support queue you should join. Enter your name in the space below and then select the proper queue from the pick list. Once you Click Start Session, you’ll be asked to download software and the system will automatically share your desktop with BigTime support.