REBUILDING FROM THE GROUND UPMuch like remodeling a home, one thing led to another and we ended up rebuilding the knowledgebase from the ground up. First, there was the matter of updating the content. No small task in itself, content was nonetheless superseded by the process of architecting the delivery platform. Our users needed a web-based delivery system, a repository of articles served up in a simple and elegant user interface. This required the design and build of a new content management system; one that combined ease of use with a powerful search feature to accommodate the growing number of articles. We thought deeply about the UI. It had to be consistent with our simple but functional design principles, aligned with the BigTime website, and yet distinct in its purpose: to serve as a resource for our customers; to help them achieve economic success through their effective use of BigTime.
WHAT CAN YOU EXPECT? THE KIND OF INFORMATION YOU NEED.We developed the knowledgebase upon the organizational principle that users need different types of information at different times. To accommodate this need, we organized the site so that multiple points of entry are available from the landing page. Our goal is to serve up the information you need in the format you want. Choose from basic how-tos, advanced tips and tricks, articles, or helpful User Guides. Everything is at your fingertips. Whether you have a big question or need a quick answer, it’s all there when you visit the new knowledgebase.
WHAT OUR CUSTOMERS AND OUR ENGINEERS HAVE IN COMMONCiting a November 2, 2015 article by Kaushal Amin at developer.com, “Most engineers really want to create something meaningful. They want to solve real problems for customers and actually make a difference.” This is certainly true for the software engineers at BigTime. They are tireless in their quest to solve customer problems with elegantly designed solutions. On the other side of the coin, our software users want their very real business problems solved as simply and intuitively as possible. The launch of our new knowledgebase reflects this alignment between the people who develop our product and the people who use it to be more successful.
EVOLUTION AND CONTINUOUS IMPROVEMENTThis initial release of the BigTime knowledgebase is not a one-and-done kind of project. It will continue to evolve as our product evolves with the regular and continuous release of new enhancements. As proud as we are of what we’ve accomplished, this is the first step on a journey that we will make together.
IT REALLY IS ALL ABOUT YOUThe BigTime knowledgebase is a resource that we’ve built for you. We want every single one of our customers to use BigTime to be more effective, smarter and certainly more profitable. But we need your help. Our knowledgebase is a work in progress with new articles released monthly. Help us improve our content with your valued feedback. When you’re in the knowledgebase, click on either the Helpful or Not Helpful buttons. If an article didn’t answer your question, use the short form to let us know how we can make it better. We mean it when we say the new knowledgebase is all about you, and your ability to succeed using BigTime.
BigTime Software delivers real-time, metrics-driven time tracking, billing and project management for more than 2,000 professional firms, tracking over $2 billion (USD) worth of billable time each year. Their flagship product is a SaaS-based system that is custom-built for the professional services industry – specifically, Accounting, Architecture and Engineering, Consulting, Creative, Government Contracting, IT Services and Legal firms. BigTime is a venture-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability within the knowledge economy.