We’re excited to share the changes you’ll find on our Knowledge Base (KB). You can expect:
- New articles on existing and recently added features.
- Video tutorials.
- Updates to existing articles.
Now you’ll have the resources you need when you’re burning the midnight oil and have a BigTime product or feature question.
There are several new article series that you’ll find helpful, including:
- How to Measure Staff Performance
Get the most out of the data you enter into BigTime by measuring staff performance. In this series, we explain several simple metrics you can use: cost rates, realization, and billable utilization rate.
- Access and Use the Staff Dashboard
The Staff Dashboard is where you add, edit, and obtain information about a staffer. Use the Staff Dashboard for many functions, from identifying a staffer’s security group to adding staffer contact details.
The following articles included in this series:
Add Basic Information about Staffers on the Staff Dashboard
Use the Timesheet History Tab in the Staff Dashboard
Use the Expense Reports Tab in the Staff Dashboard
Add User Rights and Contact Info to the Staff Dashboard
Assign an Activity to a Staffer
Are you a visual learner? Then, you’ll love our new video tutorials.
We’re creating short video tutorials that explain BigTime functions and features. These videos are ideal for people who prefer watching how to use a feature, instead of reading an article about it.
Below are a few recent video tutorials that we’ve added to the KB:
Editing Picklists in BigTime Video Tutorial
Customizing Expense Entries Video Tutorial
Your Company’s Lexicon and Settings Video Tutorial
These tutorials are short and to the point. That way, you have the information you need to get up and running with BigTime quickly.
NOTE: Search “video tutorial” on the KB homepage, and you’ll see all of the videos we’ve created.
As with anything in life, sometimes things become out of date. For this reason, we’re proactively updating existing KB articles, so you have the most relevant and accurate information at your fingertips.
Recently updated articles include:
Calendar Integration with BigTime
Setting Up Service Fees
Assign Staffers to Security Groups
Security: Create Staff Departments with Managerial Rights
The KB is one way we’re trying to make your BigTime experience a great one. Keep an eye on our blog for more KB updates.