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  • Jul 24,2018

CHICAGO–(BUSINESS WIRE)–BigTime Software, a leading provider of cloud-based software for the professional services organization, announced today it has swept G2 Crowd’s Summer Awards, topping its competitors with the Leader designations in PSA, Billing, Time Tracking and Expense Management categories (as well as a High Performer designation in Project Management, and close to 30 additional recognitions). G2 Crowd is the world’s leading B2B technology review platform, with more than 425,000 user reviews for and by business professionals.

“2018 has been a record-setting year for the company. We have grown revenues by almost 40%, expanded our Premier customer base to more than 50 clients in less than 6 months, and now have won five very elite awards for the usability, implementation and overall customer-relationship quality of our products. Thanks go to our committed employees for creating, evolving and supporting these powerful tools to help small and mid-sized professional services organizations build more efficient and profitable organizations,” said Brian Saunders, founder and CEO of BigTime Software.

G2 Crowd has awarded the following distinctions to Big Time Software in an announcement made on July 11:

Leader – PSA, 2018 – Overall

Leader – PSA, 2018 – Small Business
High Performer – PSA, 2018 – Mid Market

Leader – Billing, 2018 – Overall

High Performer – Billing, 2018 – Small Business

Leader – Expense Management, 2018 – Small Business

High Performer – Expense Management, 2018 – Overall
High Performer – Expense Management, 2018 – Mid Market

Leader – Time Tracking, 2018 – Overall

High Performer – Time Tracking, 2018 – Small Business
High Performer – Time Tracking, 2018 – Mid Market

High Performer – Project Management, Overall – 2018

High Performer – Project Management, 2018 – Small Business
High Performer – Project Management, 2018 – Mid Market

About BigTime Software, Inc.

BigTime Software, Inc. is dedicated to developing practice management tools that help growing professional services firms track, manage and invoice their time. Its award-winning industry-specific solutions are designed to speak the language of consultants of all stripes, from engineering and architecture to IT services. To see why thousands of customers rely on BigTime’s cloud-based tools to more easily manage their businesses and effectively plan for tomorrow, visit bigtime.net.

About G2 Crowd

G2 Crowd, the world’s leading B2B technology review platform, with offices in Chicago and San Francisco, leverages more than 425,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use G2 Crowd to select the best software and services based on peer reviews and synthesized social data. Every month, more than 1.5 million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce), and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.

For a link to the original Business Wire article click here.

  • Jul 02,2018

BigTime tracks over $2 billion worth of billable time each year, and people are noticing how convenient and easy we make it.* On May 14, Intuit ranked BigTime in their top five for time tracking apps in the QuickBooks app store, based on customer ratings, and calls BigTime the “best for professional services businesses.”

Intuit praises BigTime, and says “large offices in the professional services industry have a lot to gain…BigTime provides a full-service time tracking solution.” It points out that BigTime’s app accommodates a variety of industries, such as engineers, accountants, and architects, and “offers its own Spanish app for bilingual offices.”

The article highlights several app benefits. Project management is one. “Assign due dates, budgets, staff assignments, and more—all in one place.” Companies want an integrated solution—software that can handle all of their project management needs, which includes tracking time, assigning projects and budgets, and creating reports.

This is why BigTime is your integrated project-management solution. Resource allocation is a powerful tool that helps project managers plan for future work, allocate staffer’s time, and gauge project and staffer performance. Run reports using BigTime’s Report Wizard to get metrics on time tracking, invoicing, payroll, and task lists. Plus, you can integrate BigTime with other products, like QuickBooks and Salesforce.

Intuit also highlights BigTime’s DCAA timekeeping, and calls it a “fantastic time tracking solution for government contractors.” Whether or not your company requires DCAA compliance, there’s much to like about tracking time with BigTime. As a cloud-based product, staffers can enter and submit time anywhere with an internet connection. Plus, BigTime offers customizable timesheets, so staffers can add details associated with their billed time, such as project, task, and notes.

In fact, according to our 2016 study, timesheet entries with notes of 140 characters yield a 4.95% higher billing realization rate compared to those without notes. This means the small to mid-size US professional services market could increase billings by $35 billion just by adding on timesheet notes the length of a tweet.

BigTime helps you run your business effectively, as the customer testimonial included in Intuit’s articles suggests. It quotes BigTime user Vicky Cristel who recognizes that BigTime makes it easy to track a project, produce informative reports, and get timely and knowledgeable help from customer support representatives.

BigTime meets the challenges your firm is facing. Find out more by emailing us at [email protected]

*Based on based on our 2016 study.

  • Feb 20,2018

Save time and get the BigTime answers you need by using our Knowledge Base—or the KB, as we refer to it around here.

The KB is BigTime’s resource center. It consists of articles and user guides that explain how to use specific BigTime features and functions.

In this post, you’ll learn about the KB, including the topics we cover and how to access it. That way, you’ll have a reliable source to turn to the next time you need a refresher on using timers or a clear explanation on creating invoices.

What’s in the KB?

The KB gives you the information you need to get the most out of our product—whether you’re just starting out with BigTime and need help creating tasks, or you’re a seasoned BigTime user looking for nuanced articles on billable utilization rate. In either case, you’ll find clear, step-by-step instruction.

The KB is organized by several major topics, such as:

  • Managing your Account
  • Managing Projects
  • Users and Staff
  • Tracking Time
  • Tracking Expenses
  • Tracking Tasks and Budgets
  • Invoicing
  • Using Reports

There are many related articles under each subject, so you can delve into as much detail as you’d like!

How Do I Access the KB?

Access the KB from BigTime’s homepage. Follow these steps:

1. Type bigtime.net into your browser.

2. Click Learn…Knowledge Base, near the top of your screen. It’s a good idea to bookmark this page for easy access.

3. Click on the square that resembles your login window.

If you click “IQ Enterprise,” then you’ll be directed to the articles relevant to BigTime’s Enterprise environment.

If you click “IQ Pro/IQ Express,” you’ll then pick from two options:

  • Using BigTime primarily contains “how-to” articles and other tips and tricks you should be aware of. This is a great resource when you have a question about a specific feature.
  • BigTime Configuration contains articles to help you get up and running with BigTime. You’ll learn how to integrate BigTime with your calendar, for example, or integrate with QuickBooks.

If you’re looking for a specific article, type your search term into the box, next to the magnifying glass icon near the top of your window, and click on the icon. BigTime will generate a list of results to pick from.

When you have a BigTime question, the KB is a good place to start to get quick answers to your questions—to matter how big or small.

  • Feb 15,2018

We’ve added several new article series to the Knowledge Base that discuss the four “field value” categories in BigTime. In each category, you can add values that populate in picklists throughout the BigTime environment.

These values, when selected, provide more detail about your staffers and projects. For example, your staffer Joe will select a “category” value, like consulting, when filling out his timesheet to describe the type of work he did. Then, run reports on the values you create. You can discover which department, sales or engineering, costs you the most money.

In this post, you’ll learn about the four “field value” categories and their values: how to use them and why they’re important. We’ll also direct you specific articles to explain each topic in detail.

Add Field Values

When you start out with BigTime, there are several categories you can add values to:

  • Basic Categories,
  • Field Values,
  • Status Codes, and
  • Cost Centers.

NOTE: Category names may vary, depending on your lexicon settings and/or industry.

Each category contains several smaller categories that you can add values to. For example, Field Values has five categories: Project Type, Contact Type, Team Role, Staff Department, and Credit Cards.

We’ll explain each major category below and will direct you specific KB articles that provide more detail.

Basic Categories is the most used category in BigTime. Add values to each of its three categories so staffers can: categorize time in timesheets; specify expenses in expense entries; and indicate payment details in client invoices.

Create and Edit Basic Categories

Field Values, a broad category that contains five smaller categories, are used to add more information about your contacts, team, and projects. You can also add company credit cards and grant staffers access to them, so they can create credit card expense entries.

Create and Edit Field Values

Status Codes, which contains three smaller categories, are used to apply detail about your projects, like its production and billing status. They also identify the status of a staffer, such as “on sabbatical” or “terminated.”

Status Codes in BigTime

Cost Centers refer to the department responsible for a cost. For example, if a sales representative purchases new sales-tracking software, the cost will be allocated to the sales department.

Add Cost Center Values

Keep up with our blog to stay up-to-date on new Knowledge Base articles!

  • Feb 06,2018

You’ll benefit from our webinars, whether you’re a new BigTime customer or an existing one who needs a little help with a BigTime feature. Our webinars, which are free and take place weekly, are led by an expert from our Customer Success department.

Schedule your place in a live webinar session to learn about the following topics:

  • Project management,
  • Invoicing, or
  • Reporting.

Each webinar takes you through a specific BigTime function, showing you how to access and use it step-by-step. You’ll also learn about common mistakes and how to avoid them. Plus, ask questions as they come up and your webinar expert will answer them.

In this post, we’ll highlight the main topics our webinars cover, so you can decide if taking the time to watch a webinar is a worthy investment.

Project Management

This webinar focuses on BigTime’s workflow, and explains how to set up stages and workflow for tasks (units of work). That way, you can manage your staff’s workload.

NOTE: Instead of “tasks,” your firm may refer to these units of work as “budget items,” “phases,” “work items,” or “engagements.” It’s easy to update the lexicon settings in BigTime so that the verbiage is firm-relevant.

Invoicing

If you’re invoicing out of BigTime, the invoicing webinar is a must! You’ll find out how to use each of our calculators: manual, time and materials, and fixed fee. Each option offers a different way to calculate an invoice for your customers. You’ll also learn how to set up bill rates, print or email invoices to clients, and post invoices to QuickBooks, among other topics.

Reporting

Which staffers are under capacity and can take on more work? Which projects are over budget? Which office location is costing you the most money?

Get answers to these questions by using BigTime’s reports or creating your own custom reports. Our reporting webinar shows you how to put your BigTime data to good use by creating and using relevant reports.

If you can’t make it to a live session or prefer to go through BigTime functions at your own pace, watch previously recorded webinars. Alternatively, check out our Knowledge Base to read articles that address the intricacies of BigTime Software.

  • Jan 18,2018

CHICAGO, January 16, 2018 – BigTime Software, Inc., a leading provider of pro-level time and billing tools for professional services firms, announced the launch of a new Premier product that gives enterprise managers a real-time view of reporting and data analytics to empower better business decisions. The product is SAAS based, scalable to hundreds of enterprise users and was developed with intelligence from a big data study the firm undertook last year which identified $35 billion in lost revenues annually from poor time management tracking.

“We accelerated the rollout of our Premier product based on the demand from beta customers who said the platform had an immediate impact on project visibility and profitability, particularly in managing multiple projects and large staffing teams across multiple time zones,” said Brian Saunders, CEO of Bigtime Software. “Customers view the Premier level offering as a powerful tool to manage their revenue pipeline whether they are billing hourly or fixed fee contracts.”

Within the Premier level, resource allocation offers advanced reporting and data analytics that can help project managers make key business decisions:

  • Access real-time project budget and staff allocation statuses without sifting through large amounts of information.
  • Pinpoint where staffers are spending their time to ensure team members are not over or underutilized.    
  • Inform clients of important project changes or updates in real-time.

“As firms get bigger – client and projects compete for resources. BigTime’s resource allocation product allows a growing consulting firm to manage that competition so it doesn’t negatively impact revenues,” said Saunders.

Premier is part of BigTime’s tiered product platform and includes the same capabilities as Express and Pro, such as time, budget and expense tracking, mobile access, workflow management, QuickBooks and Zapier integration, DCAA compatibility and more.

Visit BigTime.net to find out more information or request your premier level demo.

About BigTime Software

BigTime Software, Inc. is dedicated to developing practice management tools that help growing professional services firms track, manage and invoice their time. Its award-winning industry-specific solutions are designed to speak the language of more than a dozen business types, from accounting and architecture to IT services.

BigTime is a member of the Microsoft Partner Network and a Gold Certified Developer with Intuit, the maker of QuickBooks. The firm also serves the needs of OEM partners who license its technology as the critical component of their accounting and productivity suites. To see why thousands of customers rely on BigTime’s cloud-based tools to more easily manage their businesses and effectively plan for tomorrow, visit bigtime.net.

Media Relations Contact
Caitlin Markle
312-874-7603
[email protected]

  • Jan 16,2018

CHICAGO – January 16, 2017 – BigTime Software, Inc., a leading provider of pro-level time and billing tools for professional services firms, has been named as a top ranked small business software company on G2 Crowd’s Best Software Companies 2018 list. The list recognizes the top business software companies according to customer feedback and is based on G2 Crowd’s verified user reviews from 2017. BigTime ranked no. 27 in the small business category.

“We are thrilled to be named among G2 Crowd’s Best Software Companies of 2018,” said Brian Saunders, CEO of BigTime Software. “BigTime succeeds when our customers succeed, which is why we value their opinions and use their feedback to continuously develop high-quality products that help maximize productivity and efficiency across their businesses and project teams.”  

On G2 Crowd, business software users write detailed reviews on their experiences with the software tools they use professionally. In order to qualify and be eligible for Best Software Companies 2018 | G2 Crowd, each company had to receive a minimum of 100 reviews across all of their products on G2 Crowd between January 7, 2017 and January 7, 2018.

“We are excited to release this year’s Best Software Companies list and recognize brands who are clearly providing a high-quality product for their customers,” said Tim Handorf, co-founder and CEO of G2 Crowd. “We built G2 Crowd to empower users with the ability to transparently help one another find the software solutions that best fit their needs. This list recognizes the voice of those users and they are telling us that these companies have designed great products that are meeting the needs of their customers.”

BigTime was recently recognized by CPA Practice Advisor as a top time management software for 2017. To find out what the hype is about and how BigTime can help your business management needs, email [email protected] or visit BigTime.net.

About BigTime Software, Inc.
BigTime Software, Inc. is dedicated to developing practice management tools that help growing professional services firms track, manage and invoice their time. Its award-winning industry-specific solutions are designed to speak the language of more than a dozen business types, from accounting and architecture to IT services.

BigTime is a member of the Microsoft Partner Network and a Gold Certified Developer with Intuit, the maker of QuickBooks. The firm also serves the needs of OEM partners who license its technology as the critical component of their accounting and productivity suites. To see why thousands of customers rely on BigTime’s cloud-based tools to more easily manage their businesses and effectively plan for tomorrow, visit bigtime.net.

About G2 Crowd, Inc.
G2 Crowd, the world’s leading business solution review platform, leverages more than 325,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.

Media Relations Contact
Caitlin Markle
312-874-7603
[email protected]

  • Dec 07,2017

For the third year in a row, BigTime Software has received a perfect (5 star) rating from CPA Practice Advisor.

On November 21, BigTime got another top rating in CPA Practice Advisor’s 2017 review of time management systems; the product’s third such rating in as many years. In a detailed article that supports this year’s status, BigTime is described as “a good fit for professional services firms.” Indeed, BigTime’s ability to connect time with projects, budgets, allocations, and invoices makes it the single solution consulting firms need to manage their business.

Managing multiple projects and staffers is a challenge, which is why BigTime offers a resource allocation feature. This powerful tool helps project managers plan for future work, allocate staffer’s time, and see how projects and staff come together. It generates firm-relevant information, including who’s logging the most time to a project and whether a project is staying on budget, for example. These are the details you need to hit deadlines and meet budgets, and thus manage a project successfully.

Run reports using BigTime’s Report Wizard to get metrics on time tracking, invoicing, payroll, and task lists. “BigTime IQ offers more than 150 reports that can be easily customized using the built-in report customization tools,” explains CPA Practice Advisor. That means you can gauge staffer productivity, project progress, and profitability, among many other deliverables.

In addition to being an integrated business management solution, BigTime is also highly customizable. Customized invoices enable “users to personalize the invoice with a logo, include notes, and even include itemized expenses with receipts.” Customized timesheets “display the data relevant to his or her position in the firm.” And the data generated from resource allocation is specific to your company.

Running a professional service firm is no easy feat. BigTime lessens that burden and functions as a one-stop-shop for your business management needs. Learn more about BigTime’s subscription levels by emailing us at [email protected].

  • Sep 28,2017

We’re excited to share the changes you’ll find on our Knowledge Base (KB). You can expect:

  • New articles on existing and recently added features.
  • Video tutorials.
  • Updates to existing articles.

Now you’ll have the resources you need when you’re burning the midnight oil and have a BigTime product or feature question.

New KB Articles

There are several new article series that you’ll find helpful, including:

We’ve also written articles on our new and updated features: task editor, resource allocation, and timers.

Video Tutorials

Are you a visual learner? Then, you’ll love our new video tutorials.

We’re creating short video tutorials that explain BigTime functions and features. These videos are ideal for people who prefer watching how to use a feature, instead of reading an article about it.

Below are a few recent video tutorials that we’ve added to the KB:
Editing Picklists in BigTime Video Tutorial
Customizing Expense Entries Video Tutorial
Your Company’s Lexicon and Settings Video Tutorial

These tutorials are short and to the point. That way, you have the information you need to get up and running with BigTime quickly.
NOTE: Search “video tutorial” on the KB homepage, and you’ll see all of the videos we’ve created.

Updates to Existing Articles

As with anything in life, sometimes things become out of date. For this reason, we’re proactively updating existing KB articles, so you have the most relevant and accurate information at your fingertips.

Recently updated articles include:
Calendar Integration with BigTime
Setting Up Service Fees
Assign Staffers to Security Groups
Security: Create Staff Departments with Managerial Rights

The KB is one way we’re trying to make your BigTime experience a great one. Keep an eye on our blog for more KB updates.

  • Mar 05,2017

On Tuesday, February 28th Amazon Web Services (AWS), the storage and hosting platform used by a large number of companies (including BigTime) experienced intermittent outages.

The impact was far-reaching across many popular websites and services, including one of BigTime’s favorite productivity apps and integration partner, Slack. Though the outage was widely reported by national news outlets, some of the fallout was felt closer to home. In Chicago, BigTime’s hometown, local train commuters were unable to display their tickets to conductors using their mobile app.  Electronic service updates from Metra, a Chicago commuter rail system, were also unavailable.  So, if you were waiting on the platform and your train was late, your smartphone couldn’t tell you why.

The Achilles Heel of Cloud Computing?

With so many companies now relying on mega-service providers like AWS, Microsoft and Google for their infrastructure, are we seeing the Achilles heel of cloud computing through these big outages?

David Linthicum, senior vice president at Cloud Technology Partners, a Boston-based company that helps enterprises migrate their data to cloud storage providers like AWS, Microsoft Azure and Google Cloud said he doesn’t think Tuesday’s outage will keep people from using cloud storage.

BigTime Software CEO Brian Saunders agrees. “BigTime is hosted on AWS and while we and our customers did feel the effects of the outage, the impact to our clients was minimal.  For most small  -to mid-sized businesses, the uptime, reliability, security and cost of large cloud services is much better than the alternative of buying and running internal servers.”

99.92% Uptime in February for Users of BigTime’s Time Tracking Software

The AWS outage impacted our customers’ ability to synchronize data from their Lacerte Tax systems into BigTime. On Tuesday, February 28th between approximately 12:15 PM and 3:55 PM CST, the synchronization server that handles these requests was unavailable. None of our customer data was lost and all pending synchronizations have been processed successfully.